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Our store policies

At Loja Gata que Ri, we work to provide customers with a fair and rewarding shopping experience. We believe our policies do just that. Read more below and contact us if you have questions.

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At your service

1. We ship all over the country, using reliable and safe transport services.
2. Delivery time may vary according to the customer's location. We will do our best to ship the goods as soon as possible after payment confirmation.
3. Information on estimated delivery times will be provided during the ordering process, but please note that unforeseen delays may occur due to logistical issues beyond our control.
4. Shipping costs will be calculated based on the delivery address provided by the customer and the weight/volume of the products purchased. These costs will be clearly presented during the purchase process.5. After placing the order, we will send a tracking code so that the customer can track the delivery.


How it works

1. We accept returns of products purchased from our online store within [30 days] from the date the customer receives the product.
2. To request a return, the customer must contact us through the service channels available on our website, providing information about the product and the reason for the return.
3. The product must be returned in its original packaging, with no signs of use, accompanied by all accessories and manuals, if applicable.
4. The customer will be responsible for the return shipping costs, except in cases where the product has a manufacturing defect.5. As soon as we receive the returned product and verify its condition, we will refund the amount paid by the customer. Refunds will be made using the same payment method used for the original purchase.

warranty information

Our store policy

1. All products sold in our online store are covered by a warranty against manufacturing defects.
2. The warranty is valid for a period of [90 days] from the date of delivery of the product.
3. During the warranty period, if the product has any manufacturing defect, we will repair or replace it free of charge.
4. To activate the warranty, the customer must contact us through the service channels available on our website, providing information about the product and details of the defect found.
5. The warranty does not cover damage caused by misuse, negligence, alterations made by the customer or natural wear and tear of the product.
6. We will do our best to resolve any reported issue within a reasonable time and in compliance with laws applicable consumer protection.

Privacy Policy

Your data is safe

1. We value and respect our customers' privacy. Personal information collected during the purchase process will be treated confidentially and used only for purposes related to the purchase and delivery of the products.
2. We do not share customer personal information with third parties, except as necessary for the purposes of processing payment, shipping product, or complying with legal obligations.
3. We use appropriate security measures to protect customers' personal information from unauthorized access, loss or misuse.
4. We may use cookies and other tracking technologies to improve the customer's browsing experience on our site and provide personalized content. The customer can choose to disable cookies in their browser, but this may affect their shopping experience.
5. We may send you marketing communications by email or other means, provided you have given your prior consent. Customer may opt out of receiving such communications at any time using the unsubscribe options provided.
6. For more information on how we handle customer personal data, see our privacy policy.complete privacy, available on our website.

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